Training Courses

If you cannot see the course you need then please make contact and if we have the necessary expertise then it can be written for you free of charge..

First Call - First Aid Courses

First Aid

  • Level 2 Emergency First Aid at Work
  • Level 3 First Aid at Work
  • Level 3 Award in Paediatric Emergency
  • First Aid
  • Level 3 Award in Paediatric First Aid

First Call Health and Safety training courses

Health and Safety

  • Level 2 National Award in Health and Safety in the Workplace
  • Level 3 Award in Supervising Health and Safety in the Workplace
  • Level 2 National Award in Infection Control
  • Level 2 Award in the Principles and Practices of Manual Handling
  • Level 2 Award in understanding how to Assist in Enabling the Moving of Individuals
  • Level 2 Award in Risk assessment
  • Level 2 Award in Food Safety in Catering
  • Level 2 Award in Conflict Management and Personal Safety

First Call Training and Education Courses

Training and Education

  • Level 3 Award in Education and Training
  • Level 4 Award in Understanding the Internal Quality Assurance of Assessment Processes and Practice

First Call Safeguarding Training Courses

Safeguarding

  • Level 2 National Award in the Safeguarding Children and Young People
  • Level 2 National Award in the Safeguarding of Vulnerable Adults

First Call Special Training Courses

Specialist Training

  • Dementia Awareness Training
  • End of Life / Palliative Care Training

First Call Challenging Behaviour Training Courses

Challenging Behaviour

We can deliver training from level 1 through level 4.

  • Level 1 Training covers: An introduction to Challenging Behaviour
  • Level 2 Training covers: A more in depth course with no physical intervention training.
  • Level 3 Training covers: Legal Perspectives, Policies, procedures and documentation, Causes of challenging behaviours including violence and aggression, Acceptability of procedures, The low arousal approach, SPACED and Passive avoidance strategies.
  • Level 4 Training covers: Legal Perspectives, Policies, procedures and documentation, Causes of challenging behaviours including violence and aggression, Acceptability of procedures, The low arousal approach, SPACED, Passive avoidance strategies, Breakaway techniques, Behaviour Management Strategies and Developing Individual Reactive Strategies.

We work with Organisations and Individuals in their own homes to understand the functions of behaviour and work with strategies to support the management of behaviour that may challenge. All of the courses delivered are BILD accredited. We also specifically support people with Dementia, unlike many other organisations.

First Call QFC Courses

Qualifications and Credit Framework (QCF)

The QCF is regulated by Ofqual and replaces the NVQ route to achieving a credible qualification in your chosen field. Qualifications that use the QCF rules are made up of units with each unit having a recognised credit value which tells you, your employer and further education providers how many credits you have been are awarded in completing your qualification.
The credit value of a unit will also give you a notional timeframe of how long it will normally take you to complete each unit of the qualification.  First Call Care Solutions can offer you access to different types of qualification in the QCF: Awards, Certificates and Diplomas. We offer you the chance of accessing your qualification portfolio electronically.

We offer qualifications from level 2 to level 7 including:

  • Health and Social Care (Adult and Children settings)
  • Management Awards
  • Coaching

Bespoke training courses

Our training and development team can work with you to write and deliver specialist training to meet your organisation’s needs.

For more information on our training courses call us on 01326 377 408